GDPR & Data Protection Policy

Last updated: July 15, 2026

1. Introduction

At AKNEX Digital ("AKNEX", "we", "our", or "us"), protecting personal data is a fundamental part of how we operate. We are committed to handling personal information responsibly, securely, and transparently.

This GDPR & Data Protection Policy explains how we collect, process, store, protect, and transfer personal data in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR"), together with other applicable international privacy laws where relevant.

This policy applies to all visitors to our website, clients, prospective clients, business partners, suppliers, and any individual whose personal information we process.

2. About AKNEX Digital

AKNEX Digital is a global digital solutions agency headquartered in Norway, providing services including:

• Website Design & Development
• Custom Backend Development
• Search Engine Optimization (SEO)
• Social Media Marketing (SMM)
• Google Ads Management
• Meta Ads Management
• Email Marketing
• Lead Generation
• Branding & Marketing Consultancy
• AI-assisted, Human-Reviewed Digital Solutions

3. Our Commitment to Data Protection

AKNEX Digital is committed to ensuring that all personal information is processed:

• Lawfully
• Fairly
• Transparently
• Securely
• Only for legitimate business purposes
• In accordance with applicable privacy legislation

We implement appropriate technical and organisational measures to safeguard the confidentiality, integrity, and availability of personal data.

4. Personal Data We May Process

Depending on the services you use, we may process:

Identity Information

• Full Name
• Company Name
• Job Title

Contact Information

• Email Address
• Telephone Number
• Business Address

Technical Information

• IP Address
• Browser Type
• Device Information
• Operating System
• Website Usage Data

Marketing Information

• Newsletter Preferences
• Campaign Interactions
• Marketing Consents

Project Information

• Website Content
• Business Requirements
• Login Credentials (where required)
• Technical Documentation

5. Lawful Bases for Processing

Where GDPR applies, AKNEX Digital processes personal data under one or more of the following lawful bases:

• Consent
• Performance of a Contract
• Compliance with Legal Obligations
• Legitimate Business Interests
• Protection of Vital Interests (where applicable)

We only process personal information where a valid legal basis exists.

6. How We Use Personal Data

We use personal information to:

• Deliver our services
• Respond to enquiries
• Prepare quotations
• Manage client projects
• Improve our services
• Provide customer support
• Process invoices and payments
• Send requested communications
• Maintain website security
• Detect fraud and abuse
• Comply with legal obligations

7. AI-Assisted Services

AKNEX Digital may use artificial intelligence tools to improve efficiency in research, drafting, automation, and internal workflows.

However:

• AI does not replace professional decision-making.
• Significant deliverables are reviewed by experienced professionals.
• Human oversight remains part of every major project.
• Sensitive information is handled responsibly and only shared with authorised systems where appropriate.

8. Data Security

Protecting client information is one of our highest priorities.

Our security practices include:

• Secure development methodologies
• Human-reviewed code
• Encryption where appropriate
• Access controls
• Strong authentication procedures
• Regular software updates
• Secure hosting environments
• Firewall protection
• Malware monitoring
• Backup procedures
• Least-privilege access controls

Although we apply industry-standard security practices, no internet-based system can be guaranteed to be completely secure.

9. Secure Website Development

Unlike fully automated development services, AKNEX Digital combines modern technology with experienced human developers.

Our development process includes:

• Secure coding best practices
• Manual code reviews
• Quality assurance testing
• Performance optimisation
• Security-focused implementation
• Regular review of vulnerabilities

This human-supervised approach helps reduce common coding errors and improves the overall quality and security of the websites and software we deliver.

10. Cookies & Analytics

Our website may use:

• Cookies
• Google Analytics
• Google Tag Manager
• Google Ads Conversion Tracking
• Meta Pixel
• LinkedIn Insight Tag
• Other analytics technologies

These tools help us understand website performance and improve our services.

Where required by law, consent will be obtained before non-essential cookies are activated.

11. Data Sharing

We never sell personal information.

Information may be shared with trusted third-party providers including:

• Hosting providers
• Cloud service providers
• Payment processors
• Email marketing platforms
• Analytics providers
• CRM systems
• Advertising platforms

All providers are expected to maintain appropriate security and confidentiality standards.

12. International Data Transfers

As a global agency, we may process information outside your country of residence.

Where personal data is transferred internationally, we implement appropriate safeguards, including contractual protections or other recognised legal transfer mechanisms where required by applicable law.

13. Data Retention

We retain personal data only for as long as necessary to:

• Deliver contracted services
• Meet legal obligations
• Resolve disputes
• Maintain financial records
• Improve our services

When information is no longer required, it will be securely deleted or anonymised.

14. Your GDPR Rights

Where GDPR applies, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion ("Right to be Forgotten")
• Restrict processing
• Object to processing
• Withdraw consent
• Request data portability
• Lodge a complaint with a supervisory authority

We will respond to valid requests in accordance with applicable law.

15. Data Breach Procedures

If we become aware of a personal data breach that is likely to result in a risk to individuals' rights and freedoms, we will:

• Investigate the incident promptly
• Take immediate corrective action
• Notify relevant authorities where legally required
• Notify affected individuals where required by law

16. Third-Party Services

Our services may integrate with third-party platforms including:

• Google
• Meta
• Microsoft
• WordPress
• Shopify
• WooCommerce
• Stripe
• LinkedIn
• Cloud hosting providers

Each provider operates under its own privacy policies and terms of service.

17. Policy Updates

We may update this GDPR & Data Protection Policy from time to time to reflect:

• Legal changes
• Technology updates
• New services
• Business improvements

The latest version will always be published on our website.

18. Contact Us

If you have any questions regarding this GDPR & Data Protection Policy or wish to exercise your privacy rights, please contact us.

AKNEX Digital
Email: info@aknexdigital.com
Phone: +47 94091496

Business Address:
Kråkstadveien 114A
1408 KRÅKSTAD
Norway